We use FedEx, UPS, and the United States Postal Service to ship packages.
We always compare the rates and delivery dates to insure the most timely and cost effective shipping method for our customers.
For example: If you select UPS Ground and we can get it to you faster with Priority Mail for the same rate, we will opt to do so.
We do not ship to PO Boxes. We must have a physical address.
ATTENTION INTERNATIONAL CUSTOMERS:
PLEASE DO NOT CHOOSE GLOBAL EXPRESS DELIVERY (GXG) AS A SHIPPING OPTION AS WE DO NOT OFFER THAT SERVICE.
YOU WILL SEE IT AS AN OPTION DURING CHECKOUT BUT PLEASE DO NOT
SELECT IT AS IT WILL DELAY YOUR ORDER. WE WILL BE HAPPY
TO SHIP TO YOU VIA USPS PRIORITY MAIL INTERNATIONAL.
International Customers: Please contact us for a shipping quote.
With the ever changing fuel prices, our carriers are adding surcharges for some areas. We want you to be aware of any changes BEFORE you order. Also, we have no way of determining what duties and/or taxes will be on any item. Please check with your Customs Department. Buyer is responsible for any and all duties and/or taxes.
At this time, we have no way of entering the size of any item to correspond to the USPS flat rate boxes. If you order a vent cover or something large, please do not choose small flat rate box as it will not fit in a small box. Doing so will delay your order until we can correct the shipping rate in which extra charges will apply.
IMPORTANT!
Heavy and oversize items will be shipped via Freight. Please contact us with your address for a quote.
Heavy and oversize items to be shipped outside of the lower 48 states MUST contact us for a quote.
Shipping for generators will be quoted per location.
All Gensets are delivered via Freight
Shipping will be the responsibility of the purchaser and will be calculated upon request. Delivery to a business location with a loading dock is your best value. Residential delivery can increase the costs by $100 or more.
I will work with you to obtain the best rate possible. If you can get a better price and would prefer to arrange your own freight service feel free to do so.
Typical rates for the lower 48 states are usually around $90-$150 depending on location.
RETURNS POLICY
Unless otherwise stated, all items are new and are under manufacturer warranty. We will accept returns on all items within 14 days of purchase .
You must contact us for a Return Authorization Number.
Returned items must be in the original shipping container and must be in new condition with all documents and parts included.
Please do not write the return address on the carton. Attach a label or envelope with the shipping information.
Electrical and electronic devices will be evaluated for damage due to improper installation before an exchange is given. These items should only be installed by QUALIFIED persons. Buyer must email us for instructions on returning an item. We are not responsible for shipping damage. Buyer should always insure the item(s) for shipment.
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Converters
Replacement Parts
